Privacy Policy

Draft placeholder: This policy is a starting point for Migo's legal review. Update it to match the data your production systems actually collect and have qualified counsel approve it before launch.

This Privacy Policy explains how Migo collects, uses, shares, and protects information when you use our mobile application, website, and related services (collectively, the "Platform").

1. Information we collect

We may collect information you provide directly, including:

your name, phone number, email address, profile photo, and account details;
service requests, addresses, instructions, photos, and booking history;
messages, ratings, reviews, and support conversations;
identity, qualification, and verification details for Amigos; and
payment-related information processed by our payment partners.

We may also collect device information, app activity, approximate or precise location (when you permit it), and diagnostic data such as crash logs.

2. How we use information

We use information to:

create and maintain accounts;
match customers with Amigos and coordinate bookings;
process payments and provide receipts;
support safety, verification, fraud prevention, and dispute resolution;
communicate service updates and respond to support requests;
personalize and improve the Platform; and
meet legal, regulatory, and security obligations.

3. Location information

Location helps Migo show nearby services, estimate travel, and support active bookings. Depending on your device settings, location may be collected while you use the app or during an active service.

You can manage location permissions in your device settings. Some features may not work correctly if location access is disabled.

We may share information:

between customers and Amigos as needed to arrange and complete a booking;
with vendors that provide hosting, communications, analytics, identity verification, maps, customer support, and payment services;
when required to comply with law or a valid legal request;
when reasonably necessary to protect users, Migo, or the public; and
as part of a merger, financing, acquisition, or transfer of the business, subject to appropriate safeguards.

We do not sell personal information for money. Update this statement if Migo's actual practices differ.

5. Data retention

We keep information only for as long as reasonably necessary for the purposes described in this policy, including providing the Platform, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods vary based on the type of information and why it was collected. We may retain some records after an account is closed where required or permitted.

6. Your choices and rights

Depending on your location and applicable law, you may be able to:

access or receive a copy of your personal information;
correct inaccurate or incomplete information;
request deletion of certain information;
object to or restrict certain processing;
withdraw consent where processing relies on consent; and
opt out of promotional communications.

To make a request, contact us using the details below. We may need to verify your identity before completing it.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No internet service is completely secure, so we cannot guarantee absolute security. Keep your password and verification codes private, and contact us if you notice suspicious account activity.

8. Children's privacy

Migo is not intended for children under 18, and we do not knowingly allow them to create accounts. If you believe a child has provided personal information, please contact us so we can review and take appropriate action.

9. Third-party services

The Platform may link to or integrate with third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.

10. Changes to this policy

We may update this policy to reflect changes to Migo, our practices, or applicable requirements. If a change materially affects your privacy, we will provide reasonable notice through the Platform or another appropriate channel.

11. Contact us

For privacy questions or requests, contact:

Migo Privacy Team
privacy@migo.example
[Insert business address]

Effective date: [Month DD, YYYY]
Last updated: [Month DD, YYYY]

Your privacy matters.